Tag Archives: Atascadero State Hospital
Training Medical Practice Staff to Deal with Angry Patients
By P.J. Cloud-Moulds A few weeks ago, a billing staff member was subjected to a particularly difficult and demanding patient phone call. The patient took 40 minutes of her time insisting that billing was done incorrectly, which it was not, and was just really very rude. I decided subsequent calls would never last this long, and […]
deemagclinic
deemag and chest clinic 