Daily Archives: 28/09/2019

Communication

• Communication is a process of exchange of information • Active listening involves paying attention, facilitatory cues (Verbal & nonverbal), reflecting, clarifying, deferring judgment, summarizing and giving feedback. • Proxemics and kinesics need attention • Nonverbal communication plays important role hence learn to decode clients & manage one’s own facial expressions, gestures, postures and vocal […]